Terms and conditions

1. Information on website
A lot of the information contained on our website is provided by the hotels and touristic partners
and updated regularly and, while we will try our best to ensure that such information is accurate,
we cannot guarantee the accuracy or completeness of such information, nor can we warrant that
access to our website will be uninterrupted or fault-free. However, because of the sophisticated
technology that is required in operating our websites, there may be times when obvious errors
occur. For example, very occasionally, this may result in a price, product or service or other detail
displayed or presented on a Channel being incorrect. Once aware of such incidents we will make
all reasonable effort to advise you within 48 business hours of the booking being made. We reserve
the right to cancel the reservation and refund all monies paid, but this will be without any liability to

2. Online Bookings
Booking confirmations will be made by e-mail immediately after you submit your reservation. It is
your duty to provide us with an accurate email address. If you do not receive a confirmation e-mail
within the next hour of placing the booking, you should contact our Customer Services via phone
or email. Our confirmation e-mail will serve as proof of valid booking and will contain relevant
information about the booking and particulars of the hotel or services concerned. Please read and
check carefully all the information contained in our confirmation e-mail to ensure that it conforms
to your reservation. If there are any changes to the details, we request that you inform Slovak Point
Ltd. immediately via our web form or by contacting our Customer Services by email or phone.
You are required to produce our confirmation e-mail when your check-in at the hotel, as well as
valid travel documents. Please note that identification of the person whose name is on the booking
must be provided when checking in.

2.1 Price
The prices indicated on our website are per room, per night basis and include VAT and any other
taxes unless otherwise stated. We will not charge you for our service or add any additional
(reservation) fees to the room rate. Currency exchange rates are given as an indication and are
not binding. Prices advertised on our websites include the cost of handling, reservation fees, credit
cards processing fees, clearance fees and local taxes. Unless detailed otherwise in the
specification of the hotel package, these prices do not include transportation, guide, tips/gratuities
and do not include any other service which is not detailed in the specification of the hotel package.
As we act only as a hotel booking agent, we and our hotel partners reserve the right to change,
amend or correct prices shown on our site at any time before or after you have booked.

2.2 Payment Methods & Credit Card information
When you make an online booking, you will have to enter your credit card information, such as its
number and expiry date. You guarantee that the credit card details are correct, that the credit or
debit card you are using is your own and that there are enough funds to cover the cost of the
product or service. You must be at least 18 years old, be legally authorised to enter contractual
obligations, have the requisite consent or authority to act for or on behalf of any persons included
in a booking and must use the Website in accordance with these General Terms and Conditions.
We accept credit cards, such as ……………………………. Under no circumstances will Slovak
Point Ltd. be liable for any kind of commission that your bank might charge you. Your credit card
is debited according to the payment terms stated during your booking process.

2.3 Cancellations
We are not taking any cancellation fees. However, if you would like to cancel your hotel booking,
the hotel's cancellation policy will apply. The conditions will be available on your confirmation email
or as stated at the time of booking. Each hotel will have its own terms and conditions for
cancellation of confirmed reservations. You are, therefore, strongly advised to read such terms
and conditions, which are displayed on our website, carefully before making your reservation. You
will be bound by such terms and conditions once your reservation is confirmed.
To minimize any penalty or charges payable, we suggest that you should promptly and directly
proceed with your cancellation by clicking on ‘my booking’ on our website. All disputes relating to
cancellation of reservation shall be dealt with or settled directly between you and the hotel
concerned, and we will not be involved or be held responsible in any way except to arrange for the
refund of the deposit, where applicable, to provide information needed to calculate the penalties
that apply and to pass your credit card information on to the hotel concerned as aforesaid. No
claim whatsoever shall be made by you against us in respect of any penalty or charges levied by
the hotel concerned for your cancellation of a reservation and you shall seek your redress, if any,
directly against the hotel concerned.
Any trip that is interrupted or cut short, or any terrestrial service that is not used for whatever reason
will result in no refund. If you fail to show up or if you lack the necessary travel documents to start
your voyage (passport, visa, certificate of vaccination etc.) or if you are unable to make the trip on
the date indicated, no refund will be given if you cannot carry out your trip as planned due to
problems related to air-transportation

2.4 Changes
Please inform us by email regarding any request for change in your booking. All changes are
subject to availability, limitations and restrictions of the relevant hotel or service provider. The
refundable portion of your purchase price (if any) will be refunded to and to the extent we are
refunded by the hotel or supplier; we shall pass this refund onto you. If you want to cancel or
change your booking the payment card fee charged at the time of booking will not be refundable.
In order to change a booking, Slovak Point Ltd. will normally need to cancel the original booking
which may incur compensation and/or charges imposed by the Suppliers up to the full value of
travel booked and you will need to pay for the cost of a new booking.

2.5 Transferring Bookings
If any person named on a booking is prevented from travelling as a result of illness, the death of a
close relative, jury service or other significant reason, we will agree to that person’s booking being
transferred to another person (introduced by you) who satisfies all the conditions applicable to the
booking, subject to both persons accepting liability for full payment of the holiday cost and all costs
and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make
the transfer.

2.6 Reimbursements
In the event of a refund, the relevant amounts will be transferred back to the payment card used
to make the original booking. Please note that Credit card fees are non-refundable in the event of

2.7 Amendments and Booking Cancellations by the hotel or service supplier
In the unlikely event of the hotel or supplier cancelling or amending your reservation after the
booking has been made, we will make all reasonable effort to advise you as soon as possible.
Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting
an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases
where the supplier is unable to provide an alternative, we reserve the right to cancel your
reservation with a full refund.

3. Bookings on request
Please note that we propose a few hotels and accommodation options on an availability request
basis. All descriptions, rates and booking conditions are specified on the website. Please fill in the
booking request form and we reply with all information needed. Payments for these bookings can
be done by bank transfer or credit card.

4. Queries and Complaints relating to your Booking
Please contact our customer services team by e-mail, if you have any other enquiries or complaints
relating to your booking prior to departure.
If you have a complaint relating to a supplier and/or hotel during your stay, please ensure that you
officially log your complaint with the relevant supplier and/or hotel prior to your departure, so that
measures can be taken to resolve the problem.
If you have any other enquiries or complaints relating to your booking during your stay, please
contact our customer services team no later than 30 days after your return. Please indicate your
booking reference and all other relevant information. Complaints should be sent by email only.

5. Accommodation
5.1 Use of rooms

Please note that, in general, rooms are only available from 14:00 and have to be vacated by 12:00,
irrespective of the time of arrival or departure or the means of transport used. Should you wish
your room to be ready prior to noon on your day of arrival or available after 12 am for an afternoon
or evening departure, it is possible to reserve the room at the time of booking at a cost no greater
than the extra night price.

5.2 Meals
If meals are part of an accommodation package, the number of meals depends on the number of
overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally
includes breakfast and dinner, depending on the package. Accommodation which includes main
meals generally start with dinner on the day of arrival at the hotel and terminate with breakfast on
the day of departure. If one or more meals cannot be taken, no refunds will be made. Drinks are
not included with meal, unless specified otherwise on the website.

5.3 Taxes
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which must
be paid locally. The Customer is exclusively responsible for paying such additional taxes.

5.4 Classification
We offer star ratings as a general guide. Star ratings may differ according to the country where the
hotel is located and are not necessarily the official local rating. Standards can vary between hotels
and accommodation of the same class in different countries, and even in the same country.

5.5 Images
Whilst we make every effort to ensure that property images and descriptions of amenities and
facilities displayed on our websites are accurate and updated, we cannot guarantee this always to
be the case as we obtain this information from our Suppliers. The images and hotel descriptions
are provided to show the level of accommodation and the degree of comfort.

6. Travel Insurance
The prices on the website do not include insurance. Slovak Point Ltd. strongly recommends taking
out insurance that covers the consequences of certain cases of cancellation and an additional
policy that provides cover for certain special risks such as the cost of repatriation in the event of
an accident or illness.

7. Passports, Visas and Health Requirements
Please note: Passport and visa regulations can change, and you should therefore check with the
relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid
passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised
to apply in plenty of time. Some overseas countries have an immigration requirement that a
Customer’s passport is valid for a minimum period after the Customer enters that country, typically
6 months. If a Customer’s passport is in its final year of validity, the Customer is advised to confirm
the requirements of the destination before making final travel plans.
We accept no responsibility for customers who do not possess the correct documents. It is your
responsibility to check and comply with any health requirements. You should contact your GP or a
specialist vaccination centre for details of the measures you will need to take prior to departure.

8. Data Protection and Privacy Policy
All information, including credit card information that you provide to us over the Internet during the
reservation process is encrypted for your protection. This encryption is designed to help prevent
any unauthorized person from intercepting or reading any application information you send us.
Slovak Point Ltd. understands the importance of keeping the information about you that you entrust
to us confidential and secure (“Customer Information”). We collect Personal Data about you that
you provide to us while using the Site. Personal Data may include your name, address, phone
number, credit card number or e-mail address. We therefore make it our highest priority to ensure
that we look after your Customer Information and use it responsibly. By visiting our website or by
providing your Customer Information to us or our third party service providers over the telephone,
by email or other communication method (“Distribution Channels”), you accept and consent to the
collection, storage and processing of your Customer Information as described in this Privacy

9. Limited Right to Use.
The viewing, printing or downloading of any content, graphic, form or document from the Site
grants you only a limited, nonexclusive license for use solely by you for your own personal use and
not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or
other use. No part of any content, form or document may be reproduced in any form or incorporated
into any information retrieval system, electronic or mechanical, other than for your personal use
(but not for resale or redistribution).

9.1 Copyright.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion
and other matters related to the websites are protected under applicable copyrights, trademarks,
registered trademarks and other proprietary (including but not limited to intellectual property) rights.
The copying, redistribution, use or publication by you of any such matters or any part of the Site is
strictly prohibited. You do not acquire ownership rights to any content, document or other materials
viewed through the Site. The posting of information or materials on the Site does not constitute a
waiver of any right for this information and materials. Nothing on this site should be copied or used
for commercial gain without the written consent of the owner.

10. Products/Hotel Packages.
The product offers are valid within the limits of the availability. These products are offered and
supplied to the customer through our suppliers and third parties. The photos, illustrations and other
promotional material used for the description of the activity are for the purpose of exemplifying
products. We can’t guarantee that all photos advertised and used on this website illustrate the
actual services and facilities offered by the hotels. The descriptions and illustrations on any of our
literature and website are given as approximate representations only and given in good faith.

11. Provision of Service.
No compensation of any kind or responsibility can be taken if, due to circumstances beyond our or
our supplier’s control, for example, when we have to notify a change to your arrangements after
departure, or we or our suppliers cannot supply your arrangements in full or in part as agreed, or
you suffer any loss, injury, accident, or damage of any description to person or personal property.
A circumstance beyond our or our supplier’s control is one that cannot be foreseen or avoided,
even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest,
industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or
maintenance problems and bad weather situations or forecasts.

12. Fitness and Medical Conditions
Certain hotels may not be suitable for all clients due to restrictions posed by limitations in mobility,
physical or cognitive disability, weight, pregnancy or various other physical or mental conditions.
Slovak Point Ltd. encourages all clients to seek their physician’s advice regarding necessary or
advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of
the clients’ travel to Mauritius and staying in their chosen designated hotel. Additionally, it is the
Clients’ responsibility to assess if the hotels are offering the required facilities and accessibility as
per the Client’s medical condition and limitation.

13. Damage to or theft of personal belongings.
Slovak Point Ltd. cannot be held liable if a client's personal belongings are damaged or stolen
during his stay in Mauritius in or outside of the hotels. It follows, therefore, that Slovak Point Ltd. is
not obliged to reimburse its clients for damages in this regard. Each client has a personal
responsibility to take due care and attention by keeping close watch on his or her personal
belongings during their hotel stay and during their holiday in Mauritius.

14. Links to Third Party Web Sites
The Site may contain hyperlinks to external web sites owned and operated by third parties. Our
websites have no control over or association with such third-party sites and no responsibility in
relation to the accuracy, completeness and quality of the information contained within them. Any
and all contents on these external websites do not reflect products, services or information
provided by Slovak Point Ltd.

15. Clients booking by telephone, online chat, at the office, web or e-mail will be deemed to have
read and accepted the Booking Terms Conditions set hereof. Clients who processed their booking
via third parties [such as agents, hotel representatives, family members or clients with gift
vouchers] will be deemed to have read and accepted the Booking Terms Conditions set hereof.
16. Customer’s behaviour.
As a customer of Slovak Point Ltd. you are responsible for you and your party’s/group actions and
you are expected to respect your environment and other people around you. All suppliers have
every right to terminate, your stay or activity under threat of vandalism, violence or any other
behaviour deemed inappropriate by them. You must not behave in a way which may cause distress
or annoyance to others or which may create the risk of danger or damage to property. In any of
these cases mentioned hereof all insurances will be invalidated and you will not have any
entitlement to a refund, compensation or to cover any of your expenses of any kind whatsoever.
In case of damages or loss caused by you or any member of your group, you will be responsible
and liable for full payment for these damages. No compensation or refund will be given in such a

17. Group Representative
In a booking with more than one participant the ‘Client’ will be deemed to have accepted the terms
and conditions on behalf of all participants as part of their party, group, family and are to participant
and/or take part in the activity/tour/booked package. The ‘Client’ is the participant who makes the
booking on behalf of all participants in a multi-participant booking and is named in the ‘Client’ field
within the booking. Within these Booking Conditions, “you” and “your” means all persons named
on the booking (including anyone who is added later).

18. Liabilities.
Slovak Point Ltd. acts as mediator (booking agent) for the relevant suppliers. Slovak Point Ltd. has
no liability of any kind whatsoever to you or your group, or dependants for any death, personal
injury, loss, consequential loss or damage of any kind you or your group, or your dependants may
suffer unless caused by our own negligence. Slovak Point Ltd. and suppliers also accepts no
responsibility or liability whatsoever for any government restraints, acts of war and terrorism,
weather conditions, or for any misadventure or casualty or any other force majeure or causes
beyond our and the supplier’s control. All matters referring to the hotel and the various services
supplied to the customer are in the sole responsibility of the Service Provider/third party. The
Service Provider/third party will be sole responsible for catering for the hotel booking, providing all
the applicable hotel services. By using Slovak Point Ltd. and processing your booking via our
website you agree to indemnify our company and its employees against any liability, although we
may at our discretion agree to assist in the resolution of problems, and take our own action against
any supplier and this party who is in breach of its obligations.

19. Applicable law
These General Terms and Conditions are governed by the laws of the Republic of Mauritius.
Mauritian Courts shall have jurisdiction to hear and determine any dispute arising from the
interpretation and/or arising here from.
Litigation. Any claim or dispute will always be dealt with the best attention, as the person that takes
the pains of submitting his claim is presumed to do so in good faith. In case of litigation, the client
will at first deal with the company for an amicable solution of the problem. If a solution cannot be
found, the Mauritian legal system will be the sole competent legal system.